Frequently Asked Questions

Returns:

As these are all custom made products, all sales are final. This includes issues with fit/size. Most wigs are one size fits most. If you know you need a specific size, please let us know. 

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Shipping:

All products will be shipped via either USPS, FedEx, or UPS with tracking numbers provided. Should any issues arise with a product upon delivery, please notify us within 48 hours. After this timeframe, any recourse will be limited.

International shipping outside the USA is available, however we are not responsible for customs delays. Please note shipping restrictions for your particular country before ordering.

International shipping through USPS is at your own risk. Tracking is not reliable outside the USA. Please use UPS or Fedex if you need to guarantee tracking and delivery.

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Payment:

All payments must be made by credit card through the WixPayments website.

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Commissions:

Due to the nature of the product, full payment is required in advance of any work to be done. All price quotes for commissions are contingent on final agreed upon design. If significant changes are requested, further payment may be required before product is shipped.

All commissions and related accessories are ordered at time of payment, as such, all timeframes given are approximate. The Caged Wig is not responsible for delays or issues arising from circumstances beyond our control, including illness and shipping delays.

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In Person Class Cancelation Policy:

Cancelation requests must be received at least 30 days prior to the start of the class and are subject to a $75 cancelation fee.

After that date, no refunds will be issued.

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There are no refunds issued for online classes. If you would like a refund, please contact https://support.teachable.com/hc/en-us/articles/360004215372-Student-Guide-Request-a-Refund

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